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Practice Manager - Gerald Family Care

Location: Washington, DC

Job Type: full-time

Company: Aledade

Category: Non-Provider

Job Description Apply Now

Position: Practice Manager 
Location: Gerald Family Care 


Our healthcare organization is a multisite group practice in NE Washington, DC and Prince George’s County (Bowie and Capitol Heights) currently seeking a professional, compassionate and knowledgeable individual to fill the position of Practice Manager. The Practice Manager will be responsible for the overall operations, development and success of our medical practice. In this important role, the successful applicant will act as an information resource and ambassador to patients, the general public, Physicians and staff. If you have experience in a management role at a medium-sized medical practice, we encourage you to apply for this position.


Practice Manager Responsibilities 
Financial Management:

• Budgeting: Manage office operations to stay within monthly budget and meet monthly revenue goals. Manage the practice’s financials, including payroll, operational costs, and creating annual budgets.  
• Payroll: Payroll duties including monitoring and approving time cards and processing payroll checks
• Revenue Cycle Management: Supervise the entire revenue cycle from patient intake through final payment.
• Collections: Implement strategies for following up on unpaid balances, including managing patient payment plans or accounts receivable.

Staff Management and Development:

• Staffing Management: Manage daily staffing to ensure optimal operation of the practice
• Hiring and Training: Oversee the recruitment, hiring, and onboarding process for all office staff, including medical assistants, receptionists, and other support staff.
• Staff Scheduling: Create and manage work schedules for the office staff, ensuring adequate coverage for patient care.
• Staff Development: Ensure ongoing training and professional development for staff, including compliance with certifications and continuing education.
• Performance Management: Conduct regular staff meetings and performance evaluations. Provide feedback for staff improvement and growth.

Office Administration:

• Scheduling: Manage patient appointment schedules, ensuring optimal flow and minimizing patient wait times.
• Patient Communication: Oversee communication with patients regarding appointments, follow-ups, lab results, and patient inquiries.
• Medical Records Management: Supervise the proper handling, updating, and storing of patient medical records in compliance with HIPAA regulations.
• Insurance Verification: Coordinate insurance verification for patients, ensuring that billing and reimbursements are processed accurately and timely.

Compliance and Regulatory Oversight:

• Health and Safety Standards: Ensure that all health and safety protocols are followed, including sterilization, infection control, and OSHA regulations.
• HIPAA Compliance: Maintain strict adherence to patient confidentiality laws, HIPAA, and ensure that staff are properly trained in these policies.
• Credentialing: Oversee credentialing for physicians and healthcare providers, ensuring their licensure and certifications are current.
• Audit and Reporting: Perform regular audits of clinical and financial activities, ensuring accuracy and compliance with laws and regulations.

Technology and Systems Management:

• Electronic Health Records (EHR): Oversee the effective use of EHR systems, ensuring proper documentation and coordination of care across healthcare providers.
• Practice Management Software: Supervise the integration and use of practice management software to streamline appointments, billing, and patient communication.
• Data Security: Implement measures to safeguard patient and business data from cyber threats or unauthorized access.

Patient Care Coordination:

• Quality Assurance: Develop and maintain patient care protocols, ensuring high-quality care is delivered by the healthcare team.
• Patient Satisfaction: Monitor patient satisfaction and resolve any complaints or issues promptly, ensuring positive patient outcomes.
• Coordination with Providers: Facilitate smooth communication and collaboration between physicians, nurses, and other healthcare providers to ensure comprehensive care.

Facility Management:

• Office Environment: Ensure the office is clean, organized, and welcoming for patients.
• Supply Management: Manage office supplies and medical inventory, ensuring adequate stock levels and timely ordering.
• Facility Maintenance: Oversee maintenance of the physical office space, including dealing with any repairs or facility improvements

Key Skills and Qualifications:

• Leadership and Management: Ability to lead, motivate, and manage a diverse team of office staff, physicians, and healthcare providers.
• Knowledge of Healthcare Operations: Strong understanding of the day-to-day operations of a family medicine practice, including billing, insurance, and patient care protocols.
• Strong Communication Skills: Ability to communicate effectively with patients, staff, and healthcare providers.
• Problem-Solving Skills: The ability to resolve challenges effectively, from patient issues to operational hurdles.
• Time Management: Ability to multitask and manage time effectively, balancing patient care, administrative tasks, and staff management.
• Financial Acumen: Understanding of healthcare financials, including budgeting, revenue cycle management, and cost control.
• Technology Proficiency: Familiarity with EHR systems, practice management software, and office technology.

Education and Experience:

• Education: Bachelor’s degree in healthcare administration, business management, or related field (Master’s preferred).
• Experience: Minimum of 3-5 years of experience in healthcare management or a similar field. Experience in family medicine is a plus.
• Certifications: Relevant certifications, such as Certified Medical Practice Executive (CMPE) or Certified Medical Office Manager (CMOM), may be required or preferred.
• Medical office billing experience required
• Proficiency with EMR systems and software applications, preferably Eclinical Works

Apply Now