Motivated Customer Service Representative
Location: BAKERSFIELD, CA
Job Type: full-time
Company: Blanca Morales Insurance Agency
Salary: $17.0 - $19.0 per hour
Category: Insurance
Job Description Apply Now
Company Overview:
At Blanca Morales Agency, we are dedicated to providing outstanding insurance services that protect what matters most to our clients. We pride ourselves on our commitment to customer satisfaction. Join us and be part of a team that values collaboration, professional growth, and a supportive work environment.
Job Description:
Are you a motivated individual looking to grow your skills and knowledge in the insurance industry? We are seeking a Customer Service Representative to join our team. As the primary point of contact for our customers, you will provide exceptional service and support, helping clients with their insurance needs and ensuring their satisfaction.
Required Qualifications:
- Computer literate desired from basic to intermediate skills
- Bilingual (English/Spanish)
- Have excellent written and verbal communication skills
- Ability to prioritize and multitask
- Must pass state licensing requirements
- Reliable transportation
- We value teamwork and seek individuals who can collaborate effectively with their colleague
- Ability to work in a fast-paced environment
Key Responsibilities:
- Respond to customer inquiries via phone, email, and text
- Provide information on insurance policies and coverage options
- Assist customers with claims processing and policy changes
- Resolve customer issues and escalate complex cases as needed
- Maintain accurate customer records and documentation
- Educate customers on policy terms, conditions, and benefits
Benefits:
- Opportunities for career advancement and professional development
- A supportive and collaborative team environment
- Paid time off and holidays
- Competitive bonuses