Medical Secretary - St Louis Medical Clinic
Location: St. Louis, MO
Job Type: full-time
Company: Aledade
Category: Non-Provider
Job Description Apply Now
Job Summary:
The Medical Secretary will answer all calls for the physicians taking the messages and forwarding them on. Returning the calls to the patient and calling in any prescriptions that were prescribed by the physician. Taking care of your task queue and make sure that labs are either called, mailed or sent through the portal according to how each physician chooses. Calls and faxed need to be done before leaving for the day. Maintaining a professional and compassionate level of customer service at all times. No medical advice will be given out that does not come from the physician.
Job Duties and Responsibilities:
A. Answering all calls and taking off voicemail calls taking messages. Making sure the messages are complete and forwarded to the physician within 30 min of the call.
B. Appointments need to be made in accordance with the protocols made by the physician.
C. Checking your task list to make sure that all calls have been taken and returned before leaving at the end of the day.
D. Lab results should be called, mailed or sent through the patient portal.
E. Making sure your work schedule is not over 40 hours per week unless approved by your manager.
F. Using cell phones which include any patient information is strictly prohibited.
G. Referrals/ priorauths need to be done daily.
H. Checking with your physician throughout the day to make sure workflow is going ok and make sure you have checked with them at the end of the day before leaving.