Licensed Insurance Customer Service
Location: OTTAWA, IL
Job Type: full-time
Company: Brett Dyche - State Farm Agency
Salary: $32000.0 - $37000.0 per year
Category: Insurance
Job Description Apply Now
Dyche - State Farm Agency, located in Ottawa, IL, is currently looking for a talented, caring, professional to join our team as a Licensed Insurance Customer Service Representative. As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
This is an in-office position working 8:30 a.m. to 5:00 p.m. Monday - Friday. Please only apply if you can make the commute to our agency located at: 1104 Columbus Street, Ottawa, IL 61350.
If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! Apply today and we will follow up with the next steps in the interview process.
Responsibilities include but not limited to:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Provide excellent customer service and focus on client retention.
You will receive:
- Base Pay
- Monthly Bonus Program
- Agency SIMPLE IRA with 3% Employer Match
- Paid Time Off (vacation/personal/sick days from start of employment)
- Valuable experience
- Growth potential/Opportunity for advancement within my office
Requirements:
- Illinois Property Casualty license
- Illinois Life and Health license (must have or be able to obtain)
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Competency and work ethic to sell and service all lines of insurance
- Excellent communication skills - written, verbal and listening
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Ability to work in a team environment
- Ability to assess customer needs and conduct effective interviews
- Ability to effectively relate to a customer
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.