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IT Technician

Location: Atlanta, GA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IT Technician
IDR’s client is seeking an IT Technician to join its team in Atlanta, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
This is a fully onsite position; must be local to Downtown ATL!
Position Overview/Responsibilities for the IT Technician:

• Provide technical support, resolving issues both over the phone and in person
• Manage and maintain the Freshworks ticketing system
• Image computers and replace monitors as needed
• Assist in onboarding and offboarding users

Required Skills for IT Technician:

• Minimum of 2 years of relevant Help Desk/Desktop Support experience
• Proficiency in using PDQ Software or similar computer management programs
• Experience with ticketing systems, preferably Freshworks or ServiceNow
• Ability to resolve tickets both over the phone and in person
• Experience in higher education settings is a plus

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to work with an industry-leading organization
• Collaborative and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 13 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now