IT Support Technician II

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a dynamic and dedicated IT Support Technician II to join one of our top clients in Englewood, CO. This role is perfect for a tech-savvy professional with a customer-centric approach and a knack for problem-solving. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!

Position Overview/Responsibilities for the IT Support Technician II:

- Provide exceptional IT support to end users, ensuring high levels of customer satisfaction
- Understand user and business needs and translate them into technical solutions
- Troubleshoot issues related to computers, printers, network technology, drivers, software, and other related peripherals
- Share knowledge and collaborate effectively within a team-oriented environment
- This is a one-year contract position, with the possibility of extension
- An Associate's Degree in a related field of study with 2 or more years of relevant experience is required

Required Skills for IT Support Technician II:

- Proficiency in Microsoft Outlook
- Experience in software troubleshooting
- Familiarity with printers and network technology
- Knowledge of RSA and VPN
- Excellent written and verbal communication skills
- A customer care philosophy that ensures high levels of customer satisfaction

What’s in it for you?

- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture

Why IDR?

- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
Compensation Details: $24/hr W2

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.