IT Help Desk Support
Location: Chicago, IL
Job Type: full-time
Company: K2 Staffing
Salary: $70000
Category: IT - Help Desk Support
Job Description Apply Now
Summary
Our client is a leading CPA Firm located in Chicago, IL (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support. A qualified candidate would have both proven experience with technology and outstanding personal communication skills.
Duties & Responsibilities
Duties & Responsibilities
- New User Onboarding & Offboarding
- Troubleshooting and managing Windows Servers and Active Directory
- Maintaining Local Area Networks
- Implementing and monitoring network security
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions for new users
- Performing network infrastructure troubleshooting
- Manage Microsoft Exchange Server
- Ability to use various messages in an event log to affect repairs.
- On occasions, receive escalated service requests requiring an enhanced response.
- Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Excellent verbal and written communication skills
- Possesses strong time-management skills
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Experience with RMM (remote monitoring and management) & PSA (ticketing system), such as Jira
- Accounting / Fintech
- CCH Products
- Thompson Reuters products
- Extron Conference
- Quickbooks Administration
- Technical writing / documentation
- ITSM / ITAM
- Agile Methodologies