IT Customer Service Coordinator / Dispatcher
Location: Boise, ID
Job Type: full-time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
Summary
Our client is an IT Solutions organization (Managed Services Provider - MSP) located in Boise, ID which is growing at a rapid pace. They are in need of a FULLY REMOTE IT Customer Service Coordinator / Dispatcher who is inquisitive, and a critical thinker. This individual must have the understanding that they will have the opportunity to learn about many different aspects within a Managed Services Provider working in multiple departments (Accounting, Project Management, Operations). If you are an energetic tech savvy individual who wants to work in a position where no two days are the same, please apply.
Duties & Responsibilities
- Answer phones and triage for departments (Service Desk, Projects, Accounting)
- Provide telephone coverage and follow through on requests.
- Scheduling & Supervising all tickets for clients and departments.
- Staying updated on the progress of resolving the tickets and keeping the number of open tickets as low as possible.
- Controlling the process of receiving, assigning and completing tickets.
- Escalating to senior technicians or management any tickets that cannot be solved.
- Staying in contact with clients regarding a ticket’s progress and notifying them of impending changes.
- Ensuring ticket resolution checklists are being followed.
- Book appointments/Scheduling
- Coordinate with vendors
- Assist with Projects and Accounting research/tracking for client billing.
- Prepare Client Order paperwork & contracts.
- Document Management (Teams).
- Place orders with vendors, track and arrange returns.
- Inventory management
- Coordinating shipping & deliveries
- Update CRM
- Manage Executive Tasks
- Manage Sales Tasks
- Assist with marketing duties (holiday newsletters)
- Assist with collateral of Sales materials
- Ordering office supplies
- Coordinating office lunches
- Turning on/off office TV dashboards daily
Qualifications & Requirements
- Basic computer and operating system knowledge.
- Exceptional Interpersonal skills, such as telephone and communication skills, active listening and customer-care.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization’s key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast moving environment.
- Detail oriented
- Procedure oriented