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Insurance Office Manager

Location: TUSCALOOSA, AL

Job Type: full-time

Company: Pam Marbut - State Farm Agency

Salary: $38000.0 - $65000.0 per year

Category: Customer Service

Job Description Apply Now

Pam Marbut - State Farm Agency, located in Tuscaloosa, AL has an immediate opening for a full-time, Insurance Office Manager. We seek a detail-oriented professional with stellar customer service and collaboration skills to support our agency and community by promoting State Farm products and services.

As an Office Manager, you will support our agency to continually achieve its goals. You will empower our team by implementing and supporting policies and consistently ensuring excellent and mutually beneficial customer experiences.

To be considered for this position you must meet the following criteria:

Must have or be able to obtain a Property and Casualty insurance license
Must be willing to commute to our agency in Tuscaloosa, AL (this is an in-office position)

If you meet the above criteria, please submit your resume and we will follow up with the next steps.

Responsibilities include but not limited to:

Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Assist agent and sales team with agency goals.
Manage agency operations.
Ensure the office is well-maintained and continuously equipped to successfully meet customer needs and to market relevant products.

Benefits:

Base pay (based on experience and insurance licenses)
Commissions and bonuses
Paid time off (holidays/vacation and personal/sick days)
Group Health
Growth potential/opportunities for advancement within my agency

Qualifications:

Excellent communication skills - written, verbal, and listening
Highly organized and detail-oriented
Experience in customer service required
Experience in managing customer service preferred
Experience in sales preferred
Proactive in problem-solving
Able to work in and manage a team environment
Experience in Windows computer applications
Able to coordinate and collaborate with others to achieve agency goals.
Able to succeed in a fast-paced environment
Property and Casualty License (must be able to obtain)
Life and Health License (must be able to obtain)

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.