Insurance Customer Service
Location: Oklahoma City, OK
Job Type: full-time
Company: Tony Brummitt - State Farm Agency
Salary: $35000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Successful State Farm Agent is seeking a outgoing, positive, team player to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Must have or be willing to obtain a Property and Casualty insurance license.
The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.
Important: This is an In-office only position. No remote worker options.
Responsibilities include but not limited to:
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and every day.
What we provide:
- Base Pay plus Monthly bonus potential
- Paid time off (vacation and personal/sick days)
- 401k
- Health, Dental, Disability and Life
- Monthly contributions to HSA
- Growth potential/Opportunity for advancement within my office
Schedule: Monday - Friday; 8:00 a.m. - 5:00 p.m.
Requirements:
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to agent
- Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
- Property & Casualty license (must have or be able to obtain)
- Life & Health license (must have or be able to obtain)
- Must pass background
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.