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Helpdesk Analyst

Location: Atlanta, GA

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

Helpdesk Analyst 1

One of IDR’s largest clients is looking for a Help Desk Analyst 1 to join its team in Atlanta, GA! This individual will provide technical assistance to computer users in person, over the phone, and via email.

This role is 100% onsite in Atlanta, GA.

Responsibilities of the Helpdesk Analyst 1 Include:

• Provide assistance to users with computer hardware and software issues.
• Respond to technical support issues via phone, email, and in-person
• Monitoring ticket queues
• Assigning tickets to internal and external support staff
• Escalating tickets outside of the department until resolved

Required Skills/Experience:

• 2+ years of Technical End-User Support experience
• Strong working knowledge of Windows 10 and Office 365
• Hands-on knowledge in resolving issues with PCs, Laptops, Printers, and Copiers
• Knowledge of Active Directory, SCCM, and VPNs.
• CANDIDATES MUST BE ABLE TO LIFT 30+ LBS

What’s In It for You?

• Join a flexible, friendly, laid-back work environment
• Enjoy an extremely competitive compensation and benefits package
• Enjoy true work/life balance
• Join an extremely secure organization that offers job stability
• Advance your career by joining an organization that believes in promoting from within

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now