Guest Experience Specialist
Location: New Orleans, LA
Job Type: contract
Company: LEAD Staffing
Category: Event Staff
Job Description Apply Now
Guest Experience Specialist (New Orleans, LA)
Private Airport Terminals
Lead Staffing
New Orleans, LA, USA
Full Time
$20.00 per hour
Short Term Event Project – NFL Super Bowl
Currently looking for Guest Experience Specialist who often serves as the face of Signature while interacting with guests, crew members, and coworkers in a professional, friendly, and courteous manner. A Guest Experience Specialist’s primary responsibility is to consistently guarantee every guest has an exemplary experience by demonstrating reliability service and value for the service it offers guests.
Responsibilities
- The Guest Experience Specialist often serves as the face of Signature while interacting with guests, crew members, and coworkers in a professional, friendly, and courteous manner
- A Guest Experience Specialist’s primary responsibility is to consistently guarantee every guest has an exemplary experience by demonstrating reliability service and value for the service it offers guests
- This person in this position must be able to work flexible schedules, including night, holiday, and weekend shifts
- Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles
- Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner
- Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested
- Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests
Additional Essential Knowledge And Skills
- Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
- Language Skills: Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks. Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals.
- Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.
Qualifications
- High School Diploma or General Education Degree (GED)
- Must possess a valid state driver’s license
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies
- Excellent interpersonal skills for effective collaboration with team members and service to guests
- Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail
Benefits:
- Health insurance
- Paid holidays
- Paid sick leave
To see a list of more available jobs, please visit www.leadstaff.com/jobs/
About LEAD Staffing
Lead Staffing, established in 2010, specializes in Construction, Industrial and Marine Staffing of Skilled Tradespeople throughout the United States of America. Our goal is to work with regional and national contractors that share our commitment towards safety and to provide long term rewarding work assignments for our valued employees.
LEAD is proud to be an Equal Opportunity and Affirmative Action Employer.
LEAD is committed to providing an environment of mutual respect where employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success as a growing national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.