Guest Experience Specialist

Location: Savannah, GA

Job Type: contract

Company: LEAD Staffing

Category: Event Staff

Job Description Apply Now

• The Guest Experience Specialist often serves as the face of Signature while interacting with guests, crew members, and coworkers in a professional, friendly, and courteous manner
• A Guest Experience Specialist’s primary responsibility is to consistently guarantee every guest has an exemplary experience by demonstrating reliability service and value for the service it offers guests
• This person in this position must be able to work flexible schedules, including night, holiday, and weekend shifts
• Meet and greet guests and crews as they arrive at our facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles
• Effectively collaborate, cooperate, and work closely with all team members, guests, and other visitors to ensure services are promptly and correctly handled in a professional and courteous manner
• Provide visitors with a wide array of concierge services including arranging reservations for hotel stays, ground transportation or rental cars, catering, and customs appointments as requested
• Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby locations as required, and fulfill special requests
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• Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. 
• Must be able to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment.
• Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
• Language Skills: Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety-sensitive tasks. 
• Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals.
• Interpersonal Skills: Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail. High level of concentration is required to ensure accuracy in a busy setting.

• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need
• Available to work any shift; day or night, weekends, and holidays; mandatory overtime may be required based on operational need
• High School Diploma or General Education Degree (GED)
• Must possess a valid state driver’s license
• Minimum of 18 years of age
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies
• Excellent interpersonal skills for effective collaboration with team members and service to guests
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail

• Health insurance
• Paid holidays
• Paid sick leave

Apply Now