Endpoint Coordinator

Location: Eagan, MN

Job Type: contract

Company: IDR

Job Description Apply Now

IDR is seeking a Endpoint Coordinator for one of our top Healthcare clients in the Rochester, MN. This is a 4 monthcontract role. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Responsibilities:

Work directly with customers to evaluate needs for new service requests, device configurations, product inquiries, and order returns.
Gather, document, and assess customer requirements to ensure accurate and complete product orders that support customer needs.
Order electronic equipment in Lawson, troubleshoot ordering issues, and collaborate with senior personnel or Supply Chain Management to resolve issues, keeping customers informed of order status.
Utilize excellent communication and time management skills to deliver outstanding customer service and manage project tasks, including process improvements and thorough documentation of workflows and procedures.

REQUIREMENTS:

High School / GED with 4 years of experience in project coordination, order fulfillment, or customer service role, OR Associate's degree with 2 years of experience in project coordination, order fulfillment, or customer service role. Or Bachelor’s degree and excellent computer troubleshooting and problem solving skills.
(2+ years experience): Ensure accurate and complete product orders by gathering and documenting customer requirements, processing orders in Lawson, troubleshooting issues, and keeping customers informed.
(2+ years experience): Deliver outstanding customer service with excellent communication and time management skills, and improve processes through effective project management and clear documentation for a diverse customer base.

What's in it for you?

Full Benefits during the contract! (Medical, Dental, Vision, etc.)
Excellent work/life balance
Competitive compensation
Ability to get your foot in the door with a well-established company

Why IDR?

20+ Years of Proven Industry Experience in 4 major markets
ClearlyRated’s Best of Staffing® Client and Talent Award winner 9
years in a row
Medical, Dental, Vision, and Life Insurance
Dedicated Engagement Manager who is committed to you and your success
Employee Stock Ownership Program

Compensation Details: $23.61/hr W2 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.