Emergency Call Center Specialist
Location: Lafayette, CO
Job Type: contract
Company: IDR
Category: All Other
Job Description Apply Now
IDR is seeking an Emergency Call Center Specialist join one of our top healthcare clients onsite in Denver, CO. This will be a contract-to-hire position. If you want to join a large organization and work within an ever-growing team-oriented culture, apply now! This position is fully onsite in Lafayette, CO.
Position Overview/Responsibilities for the Emergency Call Center Specialist :
- Provides a centralized 24-hour warning point service (private 911 operator) for covered facilities experiencing medical, facility, security, or weather-related emergency events.
- Answers, documents, and dispatches all incoming emergency line calls according to established protocols. Thoroughly and accurately document all calls. Follows specific procedures for individual facilities. Initiates notifications via required modalities (Emergency Notification System, overhead paging, etc.) as quickly as possible with a high degree of accuracy.
- Monitor alarm systems (Fire alarms, infant abduction systems, nurse call systems, etc.) and respond accordingly per established protocols.
Required Skills for the Emergency Call Center Specialist:
- HS diploma or GED
- Strong technology proficiency, particularly in office & call center software applications, and computer & phone system hardware.
- Ability to type a minimum of 35 wpm.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
Compensation Details: $18-21/hr based on experience
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.