Customer Service Representative
Location: MILWAUKEE, WI
Job Type: full-time
Company: Karin Bojarski-Vella - State Farm Agency
Salary: $38000.0 - $55000.0 per year
Category: Customer Service
Job Description Apply Now
Karin Bojarski-Vella - State Farm Agency, located in Milwaukee, WI is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent.
If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.
Responsibilities include but not limited to:
- Answer phones and greet clients
- Establish customer relationships and follow up with customers, as needed
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Use a customer-focused, needs-based review process to educate customers about insurance options
You will receive:
- Hourly base pay (based on experience and insurance licensing) plus commissions paid for all new sales
- Paid Time Off (1 week paid vacation after 6 months)
- Typical work schedule: 8:45 am to 5:00 pm; lunch from 12:00 to 1:15 that is paid
- A SIMPLE retirement plan available after the 90 probationary period with 3% of income match per year
- Insurance stipend of $110.00 per check to apply to insurance needs
- Valuable experience
- Growth potential/Opportunity for advancement within my office
Requirements:
- Property and Casualty License must be able to obtain; eligible for reimbursement for the passed licensing (test and books) after 1 year with agency
- Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
- Excellent communication skills - written, verbal and listening
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Ability to work in a team environment
- Ability to assess customer needs and conduct effective interviews
- Ability to effectively relate to a customer
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.