Clinical Quality Coordinator - Southern Family Medical Center
Location: Augusta, GA
Job Type: full-time
Company: Aledade
Category: Non-Provider
Job Description Apply Now
Job Title: Clinical Quality Coordinator
Immediate Supervisor Title: Practice Manager
Job Supervisory Responsibilities: Clinical Staff
An exempt position responsible for coordinating quality management efforts including development, implementation, education, data collection, and analysis and day-to-day supervision of hourly clinical staff (medical assistants).
Essential Job Responsibilities:
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Helps quality improvement (QI) manager to plan, design, implement, and maintain a comprehensive medical practice continuous quality improvement (CQI) program including utilization management and risk management. Assists in educating new staff, including physicians, about QI systems and requirements.
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Meets with internal and external audiences to identify and problem solve QI issues.
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Monitors medical practice efforts to ensure compliance with internal and external QI standards. Reviews medical records and other documentation to ensure quality care.
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Coordinates the effort to gather data and prepare reports to meet the requirements of NCQA and other regulatory/accrediting agencies, including patient satisfaction data.
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Evaluates variance and other data to identify QI opportunities and risk management issues.
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Monitors service quality through ICD-10 review, HEDIS quality measures, ACO quality initiatives, payer/provider/patient satisfaction surveys, and complaints. Follows through on complaints including identification of corrective actions needed. Reports on results.
Education:
Bachelor's degree in health administration or health-related field.
Experience:
Minimum 3-4 years of experience in health care setting with minimum one year of experience in quality management, preferably in medical practice setting.
Other Requirements:
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Current LPN/RN state license.
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Current CPR certificate.
Performance Requirements:
Knowledge:
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Knowledge of CQI principles, practices, methods, and tools.
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Knowledge of computer applications related to QI, including spreadsheets.
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Knowledge of medical records and clinical care processes.
Skills:
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Skill in effective education and facilitation of CQI efforts in medical practice.
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Skill in application of analytical methods and statistical software by developing appropriate reports.
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Skill in conducting QI checks of medical records and other clinical documentation and performing patient satisfaction surveys.
Abilities:
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Ability to educate staff in both verbal and written form about QI in formal and informal settings.
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Ability to interact effectively with health care team members.
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Ability to analyze QI data and identify trends and corrective actions.
Equipment Operated:
Standard office equipment including computer hardware and software.
Work Environment:
Primarily office and classroom settings. Rare patient contact.
Mental/Physical Requirements:
Combination of office and classroom settings. May occasionally need to lift/carry/move audiovisual equipment weighing up to 50 pounds. Occasional stress related to deadline pressure.