Return To Search
Business Operations Specialist
Location: Philadelphia, PA
Job Type: contract
Company: IDR
Category: Marketing
IDR is seeking a Business Operations Specialist to become the 'go to' person for all things related to Professional Services (PS) Operations. The Specialist will work with Professional Services Engagement Managers and Delivery Managers to ensure both deployment records and related billing are up to date and accurate. They will also work with partners and PS field personnel to meet monthly billing deadlines.
Position Overview/Responsibilities for Business Op's Specialist- Research and resolve all billing discrepancies in monthly time cards to SAP integration interface requiring effective and efficient interaction with Accounting and other Finance teams
- Perform as a liaison between Engagement Managers and Accounts Payable in assisting with partner Invoicing and time card reconciliation
- Drive the continuous improvements of PS processes Assist with work orders, follow-up on approvals, purchase requisitions and purchase orders for partners
- Work with Partner Programs, Procurement and Finance to get new partners set up Work closely with PS
- Accounting - share knowledge and develop new processes for partners and internal accounting issues Monitor deployment records for best practice adherence - end date, survey contacts, etc.
- Build and run reports to show specific data as determined by senior management Configure and administer billing rules on a PS Automation tool
Required Skills:- 2+ years’ professional experience providing business operations support for sales, consulting, or technology organizations
- 2+ years’ experience providing accounts payable / accounts receivable support – Including handling Purchase Orders and/or Work Orders
- Exceptional communication and customer service skills when working with internal, external resources, and Partners/Vendors
- Ability to organize, plan, and manage a high volume workload Demonstrated ability to handle multiple projects and priorities, working towards clear deadlines Strong attention to detail
- Expertise and hands-on knowledge of Excel, Word, PowerPoint, and reporting tools
Why IDR?- 26+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.